SnapLarderSnapLarder is made by one person. I read everything that comes in, and I usually reply within a week.
Reporting something that went wrong? Three things let me fix it without a back-and-forth: what you expected to happen, what happened instead, and the product name if a scan was involved. The button below starts an email with those questions ready to fill in.
Or email support@snaplarder.com.
How do I use it? Can I see the guide again?
Yes. In SnapLarder go to Settings → Help → How to use SnapLarder, or tap the ? button at the top of the Add screen.
Scanning a barcode does nothing
On the Add screen, check Scan barcode is selected at the top. There's no button to press: hold the barcode inside the box and the name pops up once it has read. If nothing happens after a few seconds, SnapLarder offers Photo of label instead.
A barcode wasn't recognised
SnapLarder looks products up in Open Food Facts, a free public database. It's good but not complete, and own-brand lines are often missing. Choose Photo of label or Type it in instead.
If you'd like a product added, anyone can add it at openfoodfacts.org — it then works for everyone.
A date was read wrongly
Tap the date to set the one printed on the packet. If dates such as 03/04/26 keep coming out with the day and month swapped, go to Settings → Label scanning and choose UK (DD/MM/YYYY) or US (MM/DD/YYYY) to match where you shop.
Something landed in the wrong place
Tap the item and choose Fridge, Freezer or Pantry. If a product is consistently wrong, send me its name and barcode and I'll correct it for everyone in the next update.
My reminders aren't arriving
Check Settings inside SnapLarder first — reminders can be switched off there, and it warns you if iPhone notifications are off. If both look right, check Settings → Notifications → SnapLarder on the phone itself.
I paid but there's still a limit
Settings → Purchase → Restore purchase. It re-checks with Apple using the Apple ID that bought it. If that doesn't work, email me.
Refunds
Refunds are handled by Apple rather than by me. Go to reportaproblem.apple.com and sign in with the Apple ID that made the purchase. It's usually quicker than waiting for a reply from me.
Can I trust the allergens and ingredients?
Use them as a guide only. They come from Open Food Facts and can be incomplete or out of date. Always read the label, especially if you have an allergy. See the food safety notice.
How do I delete my data?
Delete the app. Everything SnapLarder knows is on your phone and goes with it. There's no account and no copy anywhere else. The privacy policy has the details.